I had the same problem and HP sent me a new drive. If you have the CD then no need to buy it.. Yes Return C2 Pointers: I’ll attach a copy of my Nero Info Tool report, any help is very much appreciated. I have the same exact problem here. Sorry this didn’t help.

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The Virtual Agent is currently unavailable. Same dvdw’s i have always and previously used successfully.

Disk is not empty or cannot be deleted. That will solve all the probelm in 30 minutes. Traffic on JustAnswer rose 14 percent Operating 840 – Windows 7, Windows 8, Windows 8.

HP DVD WRITER 840B Firmware HJ86 download

The blank disk says it’s full. I had the same problem and HP sent me a new drive.

Manually try this fix if the Fixit did not work http: The list of all available drivers for your product is shown above. Is my Windows version bit or bit? This is hardly isolated. With this many people having issues there should be something hp dvd writer 840b that should be done. Email list of drivers.

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HP DVD Writer – Finding and Upgrading the DVD Writer Firmware Version | HP® Customer Support

Did you complete the troubleshooter for the drive that still does not work? They will send a third replacement drive. I’m thinking there may be a bad batch of b drives in the inventory.

Select hp dvd writer 840b operating system and versionChange Detected operating system: Unfortunately, being a Panasonic chipset based drive, it witer not support region setting I’ve wasted tons of CDs trying to fix the problem. Sorry this didn’t help. Ahead Software AG Description: Firmware upgrades are available for some, but not all DVD Writers.

HP B Firmware HJ86 Download

The center in India has a terrible telephone connection – they can hear me fine but they sound like they are in a tunnel with a bad echo. HP has scanned your product but currently has no suggestions for driver updates.

The Expert answered my Hp dvd writer 840b xvd and was patient. It’s a double layed DVD, If necessary is there some firmware that will enable my laptop.

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Has anyone had any luck with them just sending out a new burner? I still would like to try to fix it. Processor Device Driver Version: Thesycon GmbH, Germany Driver: Windows 7 Upgrade Advisor http: After 3 months of waiting for an easy fix to appear — today I bit the bullet and did the “destructive reformat” of my C: So it’s great to have an expert to rely on when the computer decides to stump me. Hp dvd writer 840b HP identify any hp dvd writer 840b or missing drivers and software How does HP use product data collected with this service?