Modify your browser’s settings to allow Javascript to execute. Modify your browser’s settings to allow Javascript to execute. Remove any foreign material that may be obstructing the seating of the access door. Close Access Door’ , when the access door is properly closed, it is likely that you have a faulty door sensor. If the metal lever is missing, then it cannot properly trigger the switch and the sensor is faulty.

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Warranty withdrawn refurbished product: Get business-quality results at a low cost per page. It matches the product: This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

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Select your operating system and version. Modify your browser’s settings to allow Javascript to execute. Email list of drivers.

HP is compiling your results. Solution Follow the steps below until the issue is resolved.

These symptoms might be caused by other issues. Select all Deselect all.

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Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

This page prinher Javascript. If the issue is resolved, you do not need to continue with the rest of the instructions on this page.

No software or drivers are available for this product with the selected operating system. This product was sold by a third party. Some symptoms of a faulty door sensor are: Select the desired files and choose ‘Download files’ to start a batch download.

HP Officejet J All-in-One Printer | HP® Customer Support

Javascript is disabled in this j5708. Typical applications will include professional-quality documents and reports, brochures and other business communications incorporating vivid graphics and true-to-life photos. We are unable to determine your warranty status for the product and serial number provided. Warranty removed from product: Europe, Middle East, Africa. If the metal lever is missing, then it cannot properly trigger the switch and the sensor is faulty.

HP Customer Support – Software and Driver Downloads

Please try again shortly. Please verify your product is powered on and connected, then try again in a few minutes. This product prrinter been exchanged for a new or refurbished product.

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Step two Open the Cartridge Access Door again. This product was designated to be returned to HP.

Hewlett Packard (hp) Officejet J5780 Printer Scanner Copier Fax All in One Grey

Solution and Diagnostic Data Collection. How does HP install software and gather data? A rib on the Cartridge Access Door drops below an opening in the mid-chassis to trip a metal lever of the door sensor, which in turn activates the switch.

Thus, the warranty has been removed from this product. Close Cartridge Access Door’ error message displays continously m5780 when the door is fully closed. The Virtual Agent is currently unavailable.