If the printer is returned to HP, the print sample must be returned with the printer. If any of the patterns or color blocks is entirely missing, click here to continue troubleshooting c in English. HP has scanned your product but currently has no suggestions for driver updates. Select all Deselect all. Find Solutions, ask questions, and share advice with other HP product owners. Use an automated tool to clean the cartridges Follow these steps to clean the cartridges, and then align the printer.

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If the issue persistscontinue to the next solution. It matches the product: Use an automated tool to clean the cartridges Follow these steps to clean the cartridges, and then align the printwr.

Remove the stack of paper from the document feeder tray. This page requires Javascript. HP Download and Install Assistant makes it easy to prinfer and install your software. The HP product prompts you to align cartridges every time you install or replace a cartridge.

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HP Officejet J All-in-One Printer series Product Information | HP® Customer Support

Sometimes, print quality issues can be resolved during a period of inactivity. We were unable to find any drivers for your product.

Store the paper on a flat surface in a cool, dry place. Vertical streaks in printout. Example of a Print Quality Diagnostic Report with no defects. Please try again shortly. How does HP install software and gather data?

Keep a print sample that shows the problem. Doing so can result in clogs, ink failure, and bad electrical connections. The HP product prints a self-test page and aligns the cartridges. Identify which cartridge printed which part of the diagnostic page, so that if you find defects on the page, you know which cartridge is the problem. Unable to determine warranty status. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

Use the right arrow button to highlight Print Reportand then press the OK button.

HP Officejet J6400 All-in-One Printer series Troubleshooting

The product will now be reset to factory defaults. Europe, Middle East, Africa. This page requires Javascript. One hl more of the values entered is not permitted.

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Use the following table for examples of defects that can exist on the diagnostic report. Find Solutions, ask questions, and share advice with other HP product owners.

HP Officejet J6400 All-in-One Printer series Product Information

You might damage the printer if the cartridges are not docked safely while you try to remove them. Connect the USB cable screen. Examples of horizontal streaks and vertical streaks in the printout.

Click OK to apply the settings, and then click Print. Support Forum Join the conversation! Do not touch copper-colored contacts or ink nozzles. Press the Setup button on the control panel. The serial number provided does not match the previously selected product.